Contact support
Email support@constalink.ca with a short description of the issue.
Include your device model, iOS or Android version, app version, and the event name or event code if the issue is event-specific. Do not send passwords or private authentication codes.
Common support topics
- Unable to sign in with Google, Apple, or email.
- Event code does not work or access is pending.
- Shared web link is invalid, revoked, expired, or asks for an event code.
- Upload, download, photo preview, or video playback issues.
- Nearby discovery, sharing approval, sharing progress, or Connects history.
- Media limit questions: photos can be up to 60 MB, and videos can be up to 500 MB and 10 minutes.
- Owner/admin permission questions.
- Profile or username updates.
- Adding a public profile link or changing who can see it.
- Account deletion or privacy requests.
Nearby sharing
For local Nearby discovery, both people must be signed in and the receiver should keep Receive open while the sender scans. Allow Local Network access on iOS or Nearby devices on Android. ConstaLink may also use its authenticated online discovery fallback when the devices are on different networks. Sharing with a Connect or exact username also works across different networks. The sender can close the app after ConstaLink confirms the items are ready.
Profile links and access
Optional profile links are private by default. Add or edit them under Settings, Account & Profile, My Links. To share selected links, open a person under Connects and choose Give Access. Use Manage Access to revoke one or all links. Never enter a social-account password in ConstaLink.
Account deletion
If you want to delete your account, the fastest path is inside the app: Settings, Privacy & Security, Delete account. If you cannot access the app, use the instructions on the Delete Account page.